1. Does Stirzest ship to my country?
Currently, we only sell and ship products to the USA and UK. However, we are actively working on expanding our shipping services to more countries. Stay tuned, as we look forward to bringing our high-quality products to your location soon!
2. How much does shipping cost?
Standard shipping cost $10. Expedited shipping costs $15.
3. Will I have to pay taxes?
Each country has its own customs rules and policies. Please contact local customs for more information. If, in rare cases, import duties or taxes are charged, the customer is responsible for paying them.
4. How long will it take for my order to arrive?
Shipping times typically range from 7 to 14 business days, depending on your location and the specific product. Once your order is shipped, you will receive a tracking number to monitor its progress.
*Not including customs delays, weekends, holidays, and any unforeseen circumstances.
5. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order at https://www.17track.net/en. Please allow 1-3 business days for tracking information to be available. If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us at stirzest@gmail.com and our customer support team will help you track your order.
6. What if the package doesn’t arrive?
If you don’t get your package 60 days after it was shipped, please contact us at stirzest@gmail.com. We’ll either resent a new one to you or give you a full refund.
7. Can I cancel or change my order?
If you would like to cancel or make changes to your order, please contact us within 12 hours after you place the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.